The product being
discussed is that of Motrin Infant drops. The infant drops are manufactured and
distributed by Johnson & Johnson. The recall was due to plastic particles
which were found in a batch which had not yet been released into the market.
This recall was a voluntary recall as a precaution since there were no known
effects of the plastics being in the drops.
The recall was
avoidable if the quality measures had proper checks in place to ensure quality. A review of the testing protocols for
materials received would be required to ensure an improved quality of the
The action taken
to prevent the quality issue from happening again was reviewing the issue of the supplier, ensuring
a more effective method of detecting this issue. Johnson & Johnson have also
put in place a new Chief Executive Officer, Alex Gorsky, to replace William C.
Weldon, who had been criticized for focusing too much attention on cost-cutting
and too little on quality. Mr. Gorsky, a longtime company executive, has said
he would place fixing the quality problems among his highest priorities. (THOMAS 2013)
are lowered by identifying the root causes of quality problems and taking
action to eliminate these causes. (Paul Keller
Therefore, to achieve the most minimal cost of quality, they would first have to
rectify the quality issues that haunt them.
All the quality control
records should be digitally stored and security measures taken to ensure they are
not tampered with.
not only is a quality system essential to have in a company it is also
important that the system is the correct one for the company to ensure first
Paul Keller, TP 2013, ‘Management of Quality Costs’, Quality
America inc, pp. 142-152.
2013, ‘New Recalls by Johnson & Johnson Raise Concern About Quality
Control Improvements’, The New York Times, 12 September 2013.